Logo
+65 68970482 / 86605205 / 86605202   info@vcs.com.sg


Application Management Services


Companies and other organizations rely on IT systems to run their business operations and functions, reduce costs and contribute added-value services to improve profitability. Our Application Management services ensure you benefit from the most cost-effective service delivery, releasing IT budget to be spent on new development work and business innovation.

Whether your goal is lower costs or better efficiencies; process improvement, enhanced competitiveness or improved ROI, the answer may lie in more efficient management of your applications.

Companies may choose to outsource the entire information technology function within their organisation, or components within IT. Although, VCS in Singapore has capabilities to address the entire continuum, we have been providing application maintenance and development outsourcing services from offshore since 2015.

Benefits


» Reduced costs, improved productivity and ability to anticipate problems through our mature, standardised, highly reliable global processes.

» Knowledge of cost and business benefits of undertaking work and supporting business applications, which in turn can help you focus on the highest value work while eliminating low or non-value work.

» Anticipate and plan better because of predictable, controllable and lower costs.

» Application Development and Maintenance (ADM) outsourcing solutions help achieve this by reducing lifecycle management costs.

 

 

Consulting


Operating environment for global organizations is increasingly getting complex. While IT is no longer a support function in an organization, transformation of functional areas needs to be in harmony with the business strategy too. As change becomes the new normal in the business world, organizations today need to reinvent in order to excel.

VCS Consulting Services comprise a comprehensive team of Consultants and thought leaders specializing in Information Technology (IT) Consulting and Operational Excellence. We help our customers transform their businesses, processes, and operations, with innovative strategies aligned to the specific needs of their industry and unique organizational requirements.

VCS consults and leads organizational and business process transformation to improve performance, increase effectiveness, reduce costs and improve resilience. We introduce leading edge practices and offer business advisory, business and functional transformation, IT consulting.

VCS consulting is a customer focused highly skilled professional services consulting company specialized in SAP.

Our business strategy built on our expertise in consulting, technology and outsourcing to help clients perform at the highest levels. Using our industry knowledge, service-offering expertise and technology capabilities, we identify new business and technology trends and develop solutions to help clients around the world.

Customer perspective


» More responsive to market needs. A service-oriented approach enables more dynamic deployment of IT resources, helping the enterprise meet immediate market opportunities and challenges.

» Better ROI. A service-oriented approach promotes reuse, reducing application development costs. And as a result of their pay-per-use billing models, services shift infrastructure costs from expensive capital expenditures to more flexible operating expense budgets.

» A more productive workforce. Fast delivery of new functionality allows knowledge workers to work more efficiently and productively. Companies can boost profits and generate a better return on their IT investments.

Cloud Server Management


The time to market for new service is high due to logistics (such as space and energy) arrangement, dependency on commissioning, deploying and configuring new equipment. Every business conversation today revolves around SMAC – Social, Mobility, Cloud and Analytics. The cloud is empowering enterprises to transform their businesses – by accelerating digital innovation, and shortening time-to-market. Cloud is the corner stone of a future-ready enterprise.

Why Cloud service

» Reliability and availability - The network is available 24/7 to the customer.
» Latency – It is a critical attribute for many organizations. Quality of service (QoS) requirements need to be taken into account while placement of virtual machines and connectivity between virtual machines.
» Distributed environment.
» Zero maintenance cost.
» Less cost and no need to buy physical server.

AWS solution


AWS cloud services is the answer to this as many network functions of different types will be consolidated on to high volume servers.

Service portfolio
» Cloud Infrastructure (IaaS)
» Cloud Platforms (PaaS)
» Business Applications (SaaS)

What we offer


VCS is a new cloud service provider from Singapore with solutions built from the ground up to provide truly real-time, scalable and easily managed cloud infrastructure for start-ups, developers and business throughout Asia. VCS’s interface allows customers to build, order and manage their Servlets quicker and easier, through a faster and simpler panel than many in today’s market. VCS Virtual Machines, or Servlets, are much faster than ordinary dedicated servers. VCS also provides SSD cloud servers for much faster performance.

We believe that the true advantages of the cloud to businesses should be its scalability, speed and advanced manageability. We bring full automation and true real-time provisioning to our hosting customers so they can truly build and expand their business and have real peace of mind when it comes to their infrastructure.

 

Infrastructure Management Services


As demands on the IT infrastructure is rapidly increasing, several companies are looking for a reliable and cost effective means for maintaining their IT applications and systems and optimizing their internal infrastructure management processes. Today, IT infrastructure needs to be available 24x7 with extremely high uptime requirements. It requires heavy investment in support organization to maintain such infrastructure.

Given the above requirement and with advent and growth of several remote management technologies, several organizations are outsourcing routine components of infrastructure maintenance activities.

At Optimum Solutions, we have been providing Infrastructure maintenance and support services to some very large clients. We are providing a wide range of services through a dedicated and specialized team of IT consultants , system administrators and support specialists ensuring that we not only meet but exceed the agreed upon SLA terms.

Some of the specific areas of service are:
» Level 1 support
» System Monitoring & Administration
» Securities and Privileges management
» Database administration
» Storage Support Services
» Messaging Services
» ITIL Implementation

With Optimum Solutions Managed Services, you get a highly skilled and experienced team that can provide comprehensive, reliable and cost effective services. So you can concentrate on your business, while our qualified experts help you run your application systems and infrastructure.

Level 1 Support


At Optimum, we view the primary goal of Level 1 support as a function to provide a strategic point of contact for end-users of the service. As the Level 1 support / help desk is the ‘face’ of the IT organization, we ensure that the team is customer focused. Our associates have excellent inter-personal skills, technical skills and business awareness to ensure that the service reflects and encourages high standards throughout the organization. Depending on the frame-work within the customer organization, the help desk function can be classified as the primary team performing Incident Management. Optimum provides Level 1 support services through:

» Establishing the function and defining the process.
» Managing the Level 1 / Help desk.
» Staffing the Help desk with people with the right skill-sets.
» Providing a Single Point of Contact between the customer & the service.
» Reporting on service levels and other critical success factors.

System Monitoring & Administration


This service helps take care of the customer’s Operating system under the Windows & UNIX environment. Our services include the following:

» Performance monitoring of servers.
» Responding to alerts and / or tickets that are either auto-generated or user raised
» Resolving the issue based on Incident and Problem Management guidelines
» Provide support, advice and guidance to customers on server related issues
» Analyze root cause of problems and minimize the adverse impact of these issues

At the core of the team’s overall efficiency, processes and a customer focused mind-set work cohesively to ensure that the agreed upon SLAs are met.

Securities and Privileges Management


At Optimum, we understand the importance of Security within organizations. Having worked with some of the world’s most security-conscious organizations, our consultants are fully qualified with product knowledge of networks, applications and industry-specific security issues. Our services include managing logical access and control, and enhance operational efficiency with a technically secure environment. Services include but not limited to:

» Infrastructure Administration; manage the creation, amendment and deletion of Infrastructure level user accounts.
» Application Administration; manage the creation, amendment and deletion of application level user accounts.

Part of the services also include managing the regular recertification of user accounts, application on-boarding and administration of work-flows

Database Administration


The goal of our database support team is to provide a pro-active support of database systems across all platforms to ensure a stable and efficient data processing environment for our customers. Services include but not limited to: At Optimum, we aim at providing database support services at an Incident management and problem management level through performing regular system analysis, evaluation and planning and;

» Document problem resolutions.
» Maintain reliable database backups.
» Provide timely response to critical requests through 24/7 on-call support.
» Provide response to non-critical customer requests.
» Establish data security by reviewing current security levels every 6 months & modifying if necessary.
» Maintain data security procedures.
» Engage in regular performance management of databases, application and files/tables.
» Install software upgrades & preventative maintenance to all databases.

Apart from ensuring the standard metrics in the SLAs are met, we strive toward ensuring open lines of communication through continuous improvement in documentation procedures, establishing application liaison and management reporting.

Storage Support services


Optimum’s storage support services is based on a precise kind and level of storage –specific expertise it takes to keep the customers complex environment running efficiently and productively. Our storage support services allow the customer to offload some or all of the challenging operational storage management tasks to the experts at Optimum. Assisting the customer’s staff with the day-to-day operation of the open storage environment, Optimum can help the customer in improving data availability, enhance productivity, tighten security, and increase the return on investment.

Our flexible engagement model ensures that the customer retains full control of their storage environment. The customer’s IT Staff is freed from time-consuming storage administration. A typical list of storage support services that are undertaken by Optimum consultants:

» Handling/facilitating service requests
» Scheduled and ad hoc back ups
» Monitoring of backups and restart of failed backups
» Provide response to non-critical customer requests
» System or File restores

Our storage support services are a highly customizable offering that enables customers to choose the specific services that complement the customers’ in-house resources and support their business goals.

MessagingServices


» User account Management
» Managing address book and mailbox
» System administration of mail servers
» Monitoring Mail Queues

Optimum provides messaging services on the following technologies:

» Microsoft® Exchange™ with Microsoft® Outlook™
» Exchange 2000 & 2003
» POP based messaging infrastructure
» Lotus Notes

 

Mobility Consulting


The rapid spurt of mobile device adoption in the enterprise and the exponential growth of wireless networks have transformed business models incrementally. Implementing a mobile organization requires breaking organizational siloes to bring together people, technology and security. This calls for a robust enterprise mobile strategy and consulting partner, to build a roadmap for your future-ready mobile enterprise.

How VCS Helps


VCS mobility team excels in providing innovative solutions for the mobile apps based on your requirements.VCS robust Mobile Consulting Framework developed and perfected over the years, helps you transform your business processes and become a future-ready mobile enterprise. Our consultants can devise the right mobility strategy and roadmap to help you realize business value through:

» Increased customer acquisition and revenue.
» Improved customer satisfaction and loyalty.
» Increased employee productivity and collaboration.
» Reduced operational cost.
» Employee Services - for productivity improvement (up to 30%) through simple workflows and optimized processes.
» Field services - for seamless and affordable access to business critical information anywhere, anytime.
» Consumer services - for a unique customer experience through intuitive and personal interactions across touch points.

Enterprise mobility


Mobility is entering mainstream information technology (IT) as enterprises look at mobility as a key enabler for their business process automation. At VCS, we look at mobility as a paradigm for efficiency and engagement. We also look at mobility as the means to blend the right access and the right context to provide the right leverage that transforms the way businesses are conducted.Our service includes:

» Android Application Development
» Windows phone Application Development
» Blackberry Application Development
» Smartphone applications
» Iphone Application Development

 

Our Services


We deliver solutions, not only concepts. Not just paper, but processes, data and systems based on ERP, enabling operating models which work pragmatically and efficiently in today’s complex, global business environment. Our comprehensive risk assessment dramatically reduces the time and cost associated with more traditional approaches, and our client-specific solution promotes end-user participation, training and acceptance throughout the implementation process. With our unique approach and methodology, we focus on transferring knowledge to the appropriate people in your organization, making sure they develop their software knowledge and the skills they need.

Our Expertise


Our clients are small & medium-sized(SME) corporations for which we design, develop and implement solutions that deliver measurable business benefits for single processes, within a division or for the entire enterprise.

Our People


Our people are experienced and innovative with a successful and proven track record. This is exemplified by the fact that our most senior partners are committed to spending a considerable amount of their time with key clients, helping them to solve the most demanding business problems.

How we deliver


We enable clients to significantly enhance the value they realize from their programs through a portfolio of services, ranging from consulting, implementation, and upgrades to support and maintenance. We offer innovative solutions to clients across industries and geographies, together with client-centric pricing and delivery models.

 

Vehicle tracking system / Employee tracking


Needs of vehicle tracking system:
Lack of control over mobile assets bears tremendous financial burden due to the following reasons:

Theft


Vehicle theft is the biggest threat to a fleet owner. In India, over 2 lakh vehicles get stolen every year as against the recovery rate of meagre 25%. It takes significant amount of time to recover lost vehicles and also there are chances of significant damage to the vehicle. Equipment or tools on board may be stolen too.

Idling


Excessive idling directly impacts the Kilometers per liter (KPL) ratio and ultimately adds up the cost of doing business. According to research, the fuel usage can be reduced up to 15% if idling is controlled. Redundant idling can also damage engine components including cylinders, spark plugs and exhaust systems apart from fuel wastage.

Dispatching


Lack of knowledge about the real location of a vehicle, dispatchers may not be able to send the closest vehicle to a job site or even give direct routing information. This can lead to considerable cost leakage. Calling up drivers to gain location and job status increases the amount of wasted time and cost.

Over-speeding


Speeding vehicles above apt limits tends to increase consumption of fuel for every Kilometer travelled which on the contrary has an adverse impact on the fuel efficiency. Moreover, driving at excessive speed adds to the risk of meeting with an accident on account of which the vehicle safety is endangered.

Unauthorized Usage


Using company vehicle for personal reasons during business hours also adds up the fuel usage and so the cost. Lack of technology makes it impossible to keep an account of route deviations and unauthorized stoppages. Apart from this, it would be burdensome to prevent fleet usage during non-business hours.

 

Web design


A compelling website is one of the basic requirements for businesses to succeed in today’s IT era. An attractive website can help companies to garner web traffic and eyeball, as well as project a brand image effectively. Hence, whether its function is viewed as an informative gateway or sales portal, it has to be professional in its presentation and most importantly user-friendly.

We do understand that careful deliberation is the most important element in creating a proficiently functional website that addresses a company’s needs to reap in marketing returns and efficiently engages its customers. Hence our team of web designers work closely with clients during this process and give them the flexibility to update the website contents directly themselves any time after completion, empowering them with absolute autonomy. With technological-friendly applications, clients can even access their website contents from their mobile devices or iPad.

Graphic design


We believe that an effective graphic design is one which sufficiently meets our clients’ needs according to the evolving needs of the marketplace and adequately displays our creativity. We achieve this through creating competent visual solutions for all marketing collaterals by employing a coordinated approach that integrates graphic design, layout and typesetting to ensure a consistent message that is in line with our clients’ business objectives. We have the ability to tap on our expertise, which is complemented by decades of experience, to sieve out the most ideal presentation and options to help clients deliver powerful messages. Our designs are every bit tailored after our clients’ business objectives to speak effectively to their target audience.

How VCS Helps
» Creative conceptualization
» Out-of-the-box designs and layouts
» Vibrant and striking colors to make your design stand out
» Advice on design, sizing and paper options for maximum visual impact

Static Website


Website is an increasing importance of business life, whether it's a small business or medium size business (SMB) or big corporate firm, need a good presence online to hook customers. Having a website has become mandatory for all the firms irrespective of the size and nature of the business. Our small business web design services are perfect in the direction of making your website work for your business to grow locally and globally. We create affordable and bespoke website design for small businesses that creates a word of mouth about your services or products or contact details to the audiences.

Dynamic Website


A dynamic website uses a database to gather, manage and display information automatically, based on the criteria the user selects. Dynamic websites contain Web pages that are generated in real-time. When a dynamic webpage is accessed, the user requests information which is passed to the database and the result is sent to the users Website browser. Dynamic websites are the most popular kind of websites for companies, where content needs to be changed instantly such as shops that have regular product additions

Responsive Website


With so many devices having different screen sizes it’s extremely difficult for a website designer to create many different layouts for each device. Responsive design solves this conundrum by automatically responding to its user's changing platform or environment such as screen size, orientation etc

SEO ( Search Engine Optimization )


The term search engine optimization describes a set of activities that you perform to increase the number of potential customers who come to your website via search engines. When your business has a website, getting your site listed high in the search engines is critical to the site achieving its objectives. If no one can find your site, you will not make any money, so you need to make sure that your site has good search engine optimization. Search engines set out various requirements that must be followed when producing a website which can make or break your Search Engine Rankings and reduces the value of your site.

 

Retails Services


As demands on the IT infrastructure is rapidly increasing, several companies are looking for a Mobile Retails Application and maintaining their IT applications and systems and optimizing their internal infrastructure management through Cloud. Today, Cloud infrastructure needs to be available 24x7 with extremely high uptime requirements. It requires minimal investment in support organization to maintain such infrastructure.


 

Scaffold Application Services


As demands on the IT infrastructure is rapidly increasing, several companies are looking for a Mobile Retails Application and maintaining their IT applications and systems and optimizing their internal infrastructure management through Cloud. Today, Cloud infrastructure needs to be available 24x7 with extremely high uptime requirements. It requires minimal investment in support organization to maintain such infrastructure.